• Created for patrons with limited compuer experience by using satisfaction surveys
• Praised by many with extensive computer experience
• Skill-based repetition to achieve long-term success
• Computer technology applied to family history work
• Easy to replicate in other Family History Centers

Training components

• Training manual
  • Written instructions with a step-by-step format
  • Designed to
    • Facilitate initial learning
    • Refresh memory
    • Serve as a guide when helping patrons
      
      
• Classrrom presentations
• Strictly follow the manual that participants have in hand
• Augmented by an audio-video training CD
  • Services as a continuing teacher
  • Enormous flexibility
    • Experts view once or twice
    • Beginners view until mastery is reached
      
      
• Hands-on practice
  • "True" practice of all written instructional steps
    • Using prepared files and databases
  • Assisted by one-on-one tutor